Helping Hand | Synergy IQ

The Challenge

HomeStart, a financial services organisation committed to making home ownership a reality, faced a pivotal moment: a significant technology implementation that would transform the way they operated. With a go-live event on the horizon, the executive team recognised the need for a unified and cohesive leadership approach to guide their organisation through the transition.

Technology transformations are inherently challenging—not just for systems but for people. HomeStart’s five-member executive team needed to align their leadership strategy, ensuring they could empower their teams while navigating the inevitable complexities of a high-stakes implementation.

Reframe Change as a Leadership Accelerator

HomeStart engaged SynergyIQ to deliver the Reframe Change™ program, tailored as a group coaching and workshopping experience. The program focused on:

Aligning leadership approaches to ensure consistent communication and decision-making.
Building confidence in navigating uncertainty and addressing challenges during the transition.
Strengthening the team’s ability to support their organisation through the change process.

Key Features of the Engagement

Real-Time Application: After each session, the team stayed on to strategise how to immediately implement the learnings, refining their approach to suit their unique context.
Group Coaching: The sessions served as a collaborative space for reflection, shared learning, and unified planning.
Change Readiness: Tools and frameworks helped the team anticipate and prepare for challenges, emphasising resilience over perfection.

From Chaos to Confidence

As the go-live event approached, the executive team began applying their learnings in real time. They embraced the Reframe Change™ mindset: good change isn’t about having zero problems; it’s about being ready for them. This shift in perspective transformed how they approached obstacles, fostering a culture of confidence and adaptability.

When asked how the implementation went, the Chief Customer Officer reflected: "It went well. People told us they were ready. No one needed more time; people felt confident."

When further prompted about the technology itself, she laughed: "Oh no, there’s heaps wrong with it! But we’re ready to deal with whatever comes our way."
This, she noted, was the perfect definition of successful change—not flawless execution but preparedness and empowerment.

Extending the Leadership Shadow

Following the success of the executive team’s program, they extended the opportunity to their direct reports—HomeStart’s senior leadership team. Taking a best-practice approach, the executive leaders didn’t just delegate development; they facilitated it.
The senior leaders completed the Reframe Change™ program, with a member of the executive team leading a 1-hour debrief after each session. These debriefs were focused on identifying key learnings and putting them into immediate action. This cascading model ensured alignment, accountability, and practical application across layers of leadership.

Aligned and Cohesive Leadership at All Levels

The executive and senior leadership teams took a unified approach to change, which led to more clarity, confidence, and shared skills. This alignment ensured consistent leadership behaviours and messaging throughout the organisation.

Embedded Change Capability Through Practice

The executive team led structured debriefings at the end of each session, which gave people a chance to think, learn, and use what they had just learned right away. This hands-on approach sped up the development of skills and made useful tools part of everyday leadership tasks.

A Common Language for Navigating Complexity

Reframe ChangeTM gave leaders at all levels a common framework and language for leading through uncertainty. This gave teams the tools they needed to switch from reactive problem-solving to confident, forward-looking action.

Our Executive team recently completed the Reframe Change™ Program with SynergyIQ, and I couldn't recommend it highly enough. The program resonated perfectly with our team and came at just the right time, as we were preparing for a significant business transformation and go-live event. It proved to be an invaluable investment of our time, hitting the mark in every way.

Read the story